Any other proof of ownership you can provide.Transactions you made, including confirmation numbers, date/time, amounts.Whether or not the email/phone have been changed.Email and/or phone the account was registered with.If you believe your account was stolen and would like to recover it, please reach out to customer service at and provide as much information as you can to prove the account is yours, including: There are many free and paid options out there, so do your own research and find one you like.(Bearbeitet) For security, consider using a password manager that generates and stores secure, unique passwords for different services. In general, you shouldn't reuse passwords across multiple online services. Consider using an in-game nickname that's different from your actual account username. Please do NOT ever give the username or email address of your Mihoyo account (or any account) to unverified third parties. Some of these hacks may to be the result of "credential stuffing", where hackers reuse usernames, emails, and passwords that were already leaked online in hopes that people are reusing the same info for their other accounts. We've noticed reports recently from Travelers who had their accounts accessed without their authorization and stolen. Official miHoYo statement/info to hacked accounts: Sadly we have encountered two hacked accounts in our own team and the waiting time for the handling by the customer support is quite high. We still get a lot of request over the contact form to get assistance after being hacked.įirst of all: We are NOT official Genshin Impact staff.
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